Comments on: FlyKingfigher rocks and Indigo sucks! Cleartrip adds to its suckness!

By: PRITAM SAHA

PRITAM SAHA — Sat, 26 Jun 2010 07:38:48 +0000

I bought a ticket for my fiance from mumbai. The pnr number was U6ZCCE. I live in usa and had to pay for the ticket with an american card. Now, only indigo has a messed up rule which says that if the card is international then the passenger has to be the card holder otherwise they have the right to cancel the booking. Now, they did send me an email which went to my spam. And even though they had my number and my fiance’s number, they did not bother to call any one of us about this mishap when their system recognized my card as an international card. So, when my fiance is about to board her flight, they stop her and tell her that her booking has been cancelled and she can not travel on that flight. She had to be here that night for a family function. But, why would these money thirsty people understand that? Anyways, since we were out of flights we had to get the next indigo one way flight at a huge price. Now, the manager told my fiance that the money has been refunded to my credit card and so their email says that too. But, i cant get through them on the phone and i dont see the money on my account. So, basically Indigo stole 11000 rupees from me for no service. It was their fault that they failed to notify us through the phone. They might argue that they did send us an email. But, thats the not the right way. The email went to my spam, which is a common thing. Maybe i didn’t have access to a computer…to the internet. What then? They should have called us at the contact numbers we provided. But they failed. And then they cancel the ticket and tell my fiance at the check in that she can not travel. When she asked them why, they said its a rule for all Indian flights. I asked jetlite, kingfisher, jetairways, spicejet. No one has that rule that for an international card, the passenger has to be the card holder. Its only Indigo. I think its a convenient way for them to rip foreigners. And then to top that, they are not refunding me. I went to eh kolkata airport to talk to the indigo people. One of them said, it was a non-refundable ticket, so i wont get a refund. I told them that i did not cancel my booking. They did on their own policy…and they failed to notify us properly…appropriately. Then one of them said that they will give me an indigo credit. And thats just bull crap. Because i will be leaving next week and i wont be coming back for another 3 or 4 years. And i will never be using that indigo credit. So, basically INDIGO who takes pride in their service and all…actually are money rippers. All their ridiculous rules are aimed at ripping people off their money. I would never fly indigo again. And i would not suggest any one to do business with indigo. They dont respect people and they are thieves in corporate disguise. SO, THIS IS A REQUEST. DONT FLY INDIGO. PAY A 1000 BUCKS EXTRA IF YOU NEED TO , BUT FLY OTHER AIRLINES…BUT NOT INDIGO.I TRIED TO CALL THEIR TOLL FREE NUMBER…AND GUESS WHAT…IT DOESNT EXIST. SURPRISE!!!! NOT!!! THEY ARE THE WORST AIRLINE PROVIDER I HAVE SEEN IN MY LIFE AND I HAVE FLOWN IN ALMOST ALL THE MAJOR AIRLINES FROM EMIRATES TO LUFTHANSA RO THAI TO SINGAPORE AIRLINES. DO NOT DO BUSINESS WITH THEM. AND IF SOMEONE FROM INDIGO READS THIS, IF YOU GUYS HAVE SOME DIGNITY IN WHAT YOU DO…THEN PLEASE LOOK INTO THIS MATTER AND MAKE SURE I GET “MY” MONEY BACK. AT LEAST YOU GUYS WILL HAVE A CLEAR CONSCIENCE. BUT THEN AGAIN MAYBE YOU GUYS DONT NEED THAT.

By: Zaman

Zaman — Tue, 03 Nov 2009 23:38:39 +0000

Ironical ur google ads display an ad 4 Indigo Airlines! ROFL! ;D

By: Shriram

Shriram — Thu, 25 Jun 2009 03:20:49 +0000

If I were you I wouldnt even involve an agent like cleartrip in my booking process. All airlines sell cheapest fares on their own websites and these brokers are charging random fees and commission on top of their fare. I always use ixigo.com or redif faresearch to search on airline directly and book on airline website. No jhanjhat.

By: Chetan

Chetan — Thu, 25 Jun 2009 01:37:11 +0000

@Rohit,

Are you someone who usually comments with negative views about every person, or someone sent from Indigo or Cleartrip?
Why do you have to talk about the name?

Only morons leave this kinda comments, when someone faced a problem and is trying to find a solution.

By: Rohit

Rohit — Wed, 24 Jun 2009 19:25:40 +0000

You guys are clearly morons. Your tickets were booked with the names you entered. In today’s world, only morons book using the husband’s name alone.

Accept your own mistake and stop behaving like beggars and trying to blame other people.

By: Varun

Varun — Wed, 24 Jun 2009 16:35:33 +0000

I really think that you people should apologize and insted you are arguing with the passengers, the Airport athourity has the right to do that but it is your fault to have misprinted the whole thing. how could you do this to passengers.
In this case as were not old we could manage it but if it would have been in case of some old passengers what would be their fate.
When you booked the tickets on our behalf then it is you who has made the mistake of misprinting the names as i am sure we gave you the correct names.
So Would you return our 5000 Rs which we had to pay at the last minute ??????

By: Chetan

Chetan — Wed, 24 Jun 2009 15:21:57 +0000

When did i mention in the last comment that Cleartrip is the main one behind it? I said when its you the agent between the flight company and passenger, you should clear the issue between both of them, and not just keep saying that you can not do anything.

If i had to talk to Indigo to solve things, why would i buy tickets with full faith through Cleartrip? Just to see these kind of answers from you guys?

* I was talking about Infant’s name just to answer to your comment #2.
* And the main refund am asking is of the extra ticket, not any other ticket.

I will repost everything clearly when i reach home, with all the details and screenshots. The ticket numbers, and the old/new tickets.

“”"The airline rule clearly states: “Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card? Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.””"” >>> When you said this, can’t you see its not the passenger who prints the boarding pass? Its the airlines company and they played with the name. Then what’s the point of posting this rule here?

“”"We have also responded to all your statements in good faith despite the unfair allegations. Just because we have been responsive doesn’t mean that we will accept responsibility when we are not at fault.”"” >>> I would have not talked bad, and still am trying to talk in a straight way stating that we have not broken any rules. But you are going on posting rules and their reference links. Huh?

Btw, if i was an agent, it would be my responsibility to deal between passengers and flight company. That’s not what you are doing.
If that’s going to continue, i am not going to just keep silent watching it. This would continue with other passengers too..

By: Hrush

Hrush — Wed, 24 Jun 2009 09:46:47 +0000

Chetan–

* We issued the tickets with exactly the names provided to us at the time of booking.
* We don’t see what the name change of the infant on the boarding pass has to do with anything as the infant was allowed to travel without any issues.
* We cannot speak for the airline.
* The airline rule clearly states: “Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card? Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.”

We have clarified over and over that we issued the tickets exactly as per the names entered while making the booking, so where exactly is Cleartrip at fault?

We have also responded to all your statements in good faith despite the unfair allegations. Just because we have been responsive doesn’t mean that we will accept responsibility when we are not at fault.

By: Chetan

Chetan — Wed, 24 Jun 2009 08:02:02 +0000

It actually doesn’t end there.. As i booked the tickets with cleartrip its u who should settle the issue. Why do you guys show me the rules supporting indigo aware that they did not go with their rules?

Did Indigo print the same name in the boarding pass as in the booking details? NO
Did Indigo settle the issue at the airport by understanding the issue? NO
Did they contact back to explain that its not their mistake? NO
Did Cleartrip help the passenger in receiving the refund for the extra ticket? NO

And finally cleartrip is supporting Indigo and showing rules that are not valid in this case, and calling it as unfortunate. WOW and how do you guys easily move away from everything..

By: Hrush

Hrush — Wed, 24 Jun 2009 07:18:26 +0000

Chetan–as mentioned above, we will escalate this to the airline’s management, but we do not believe that we are responsible for the ‘gender and name problem.’

As you yourself experienced, one airline (Kingfisher) had no problem accommodating you, while another (Indigo) kicked up a fuss and forced the purchase of a new ticket.

Both tickets were booked with the same names, which were the exact names entered at the time of booking.

We understand where you’re coming from and, for what it’s worth–in our opinion, Indigo should not have forced you purchase a new ticket, *but* their rules do state that customers must produce valid identification and if the name/title on the ID doesn’t match with the name on the booking.

Here’s the link to their rules, see #3 under “Check-in”:
http://bit.ly/toEfa

It seems that they chose to enforce this rule in your case, which is unfortunate.

I hope we have now answered all your questions and clarified why we do not think we are to blame for this issue.