FlyKingfigher rocks and Indigo sucks! Cleartrip adds to its suckness!
This post goes towards 3 brands always heard when you would plan for any travel or tour somewhere through an airplane.
- FlyKingfisher Airlines
- Indigo Airlines
- Cleartrip travel agency
FlyKingfisher, as Vijay Mallya says, tries to serve passengers in the same level as someone does to the guests when they arrive at their place. We had got an SMS suddenly couple days before the flight date, stating that the flight got canceled but they were kind enough to talk to us call after call for around 2 hours and finally gave us premium flight seating in a 64-seater flight which costs Rs. 100,316 but we had to pay just Rs. 13,000 which was the cost for the original flight that we booked. They didn’t ask for a penny extra as it was them who canceled the flight, and they agreed with that.
And the service by the crew, the food quality, and response time from the crew everything was so amazing, added to the mini-TV for entertainment in the flight. And that is why FlyKingfigher is one of the best and awarded for that too.
Indigo on the other part, is more than opposite to the former. With the added hands of Cleartrip’s bad service of ticket booking, they could rake in easy money by not clearly mentioning the names of the passengers in the Boarding pass although the name in the ticket that we booked was correct.
Cleartrip clearly does not name people in the summary too.. the example can be seen here -
Its not just Mohan, but its Mr. and Mrs. Mohan Patel the names with which the tickets are booked and the trip page says that clearly, and i think INDIGO just sees the summary while issuing the boarding pass.
And its not the passengers who are responsible for this. FlyKingfisher too issued the boarding pass as Mr. Amit and Mr. Amit but one was supposed to be Mrs. and they understood the situation pretty well, and allowed us in.
While, for Indigo they would not listen or confirm it with Cleartrip. And Cleartrip would not listen to us, when its just a few minutes left for the last boarding call. My cousin had to pay Rs. 5000 extra for the new ticket with everything perfectly booked, and the problem being with Cleartrip and Indigo who does not clear things and play with the passengers. If he had not paid that money, the flight would have missed, again Indigo would not see any fault of theirs in it.
Cleartrip and Indigo, you Guys really suck!
Here is the proof in Cleartrip account, and as i don’t have a scanner due to my trip(not at home right now) i could not scan the tickets -
Hi,
If you are referring to a Trip booked on 3-June-09 for Travel on 21-June-09, the ticket clearly shows Mr.Mohan Patel and Mrs.Mohan Patel (As entered by the customer while making the booking). Airlines check the names with the Photo ID furnished by the passengers at the time of Check-In and if the two do not match, they may have an issue with the same.
When we checked with Indigo Airlines, it was found that Mrs.Mohan Patel was actually Mrs.Meena Mohan Patel who had to purchase a new ticket at the Airport.
Our Traveler details page clearly states that ” As the name on the ticket cannot be changed later, make sure it’s the same as what appears on the traveler’s govt–issued photo ID.”
As far as the summary screen shot is concerned, it’s a privilege given to a cleartripper and Indigo has no connection with the same.
@Nikhil,
Firstly we had booked the tickets through Cleartrip with the name of Mr and Mrs Mohan Patel and we were forced to take a new ticket at the airport, or else we would have missed the flight if we were to open the issue there itself.
From where did you confirm that the name was “Mrs.Meena Mohan Patel”??? It was the name for the ticket that we were told to buy at the airport because of the glitch between you and Indigo where the customer finally suffered.
And at the airport, we told the Indigo people that the small 5-month old kid named Saraansh, was not feeling comfortable and to clear things faster, and they took the advantage of that trying to pull out money from the passengers where they don’t need to actually.
And when the baby’s name was clearly mentioned in the Cleartrip site, you guys don’t confirm it with Indigo that the names are to be the same??? His name was changed to Infant Mohan Patel… is that a name of a kid whose name was properly mentioned?
I won’t keep silent until you confirm things clearly with Indigo and let me know who was behind all this glitch. Was it Cleartrip or Indigo? (Or both of you sharing hands?)
At the airport, Mohan patel was asked Rs. 2200 for the new ticket, not sure about how the calculations were made, and he gave Rs. 2500. Doesn’t the Indigo people have enough change to return back the balance? They were just too busy to keep everything and give no balance money in return.
We need the whole trip amount refunded, which is Rs 3175 X 2 + Rs. 750 making a total of Rs. 7150 + Rs. 2500 (which you forcefully took from Mr. Mohan Patel for the so-called new ticket) so the total sum is Rs. 9650.
Also, we had booked the return tickets through your great Cleartrip service, and am pretty sure that the same issue would ing be seen when we are going back from Ahmedabad to Bangalore.
Chetan–I am responding on behalf of Cleartrip.
First of all, please allow me to apologise for the inconvenience faced by your cousin. We’re going to do our best to clear things up through this comment. With respect to why Indigo’s staff behaved the way the did at the airport counter, we can only guess, we don’t really know and we cannot speak for the airline at all.
For reference, here is a link to the e-ticket for the flight in question:
http://bit.ly/JcWZh
* The summary, shown in your Cleartrip Account, displays only the first names of the passengers as entered while booking–the full names are displayed on the trip details page once you click on the link. Since you booked both adult passengers with the first name ‘Mohan,’ that is what is shown in the summary.
* As Nikhil has mentioned, Indigo has no access to this summary, it is something displayed only to our customers
* We found out the name, ‘Mrs.Meena Mohan Patel,’ when we checked with Indigo after reading through your blog post. Nikhil has mentioned as much in his comment above.
* We don’t know why Indigo didn’t give your cousin change, I hope you do not hold Cleartrip responsible for that?
* We’re not sure where your nephew’s name was changed? The ticket that we’ve linked to clearly shows that his name is shown as entered while booking.
* Cleartrip does not issue boarding passes, only the airline can do that, so Cleartrip has very little control over what is displayed on a boarding pass.
Please let us know if any of the above points are unclear. As far as we can see:
* Cleartrip issued tickets exactly as per the names entered while booking
* Indigo took exception to the names on the ticket at the airport and forced your cousin to buy *one* additional ticket only.
* Kingfisher was understanding enough to not make any fuss about the names.
I do hope you can now see that Cleartrip issued tickets with exactly the information entered at the the time of booking?
So, if we have understood everything correctly, the airline staff displayed a lack of flexibility at the time of check-in and forced your cousin to pay for *one* extra ticket, yet you would now like all three tickets to be refunded even though two passengers travelled?
I am sure you are a reasonable person and I do hope that you can now see how Cleartrip was not responsible for your cousin being charged extra. The airline staff displayed a lack of understanding, should Cleartrip be held responsible?
We will, however, ensure that this case is brought to the attention of the airline’s top management. Unfortunately, we cannot promise any more than that in this case.
Hrush,
I appreciate your efforts to explain what you said in the comments, but what about the extra ticket which you call “the only extra ticket” that we had to buy?
if you feel Indigo has some fault behind everything that happened to us, why will we have to keep silent?
Also for your kind information, the people at Indigo told us that its me and Cleartrip who are responsible for the gender and name problem.
So its still just me who should keep complaining and you wash off your hands easily?
I atleast hold the right to ask for a refund for the unnecessary ticket that we were forced to buy. And you guys being the travel agent between passengers and flight companies, should try to settle the issue stating that its Indigo’s fault and i should get the refund for the ticket.
I am not too needy just for those Rs. 2500 but want to let people know how easily they rip off people at the airport just minutes before the flight time.
Am still on my trip so cant scan those boarding pass copies, so would surely do that when i reach home, to show u the proof of new ticket and also the name of infant changed in the boarding pass.
I understand what you are trying to explain but u too should understand for my part.
Chetan–as mentioned above, we will escalate this to the airline’s management, but we do not believe that we are responsible for the ‘gender and name problem.’
As you yourself experienced, one airline (Kingfisher) had no problem accommodating you, while another (Indigo) kicked up a fuss and forced the purchase of a new ticket.
Both tickets were booked with the same names, which were the exact names entered at the time of booking.
We understand where you’re coming from and, for what it’s worth–in our opinion, Indigo should not have forced you purchase a new ticket, *but* their rules do state that customers must produce valid identification and if the name/title on the ID doesn’t match with the name on the booking.
Here’s the link to their rules, see #3 under “Check-in”:
http://bit.ly/toEfa
It seems that they chose to enforce this rule in your case, which is unfortunate.
I hope we have now answered all your questions and clarified why we do not think we are to blame for this issue.
It actually doesn’t end there.. As i booked the tickets with cleartrip its u who should settle the issue. Why do you guys show me the rules supporting indigo aware that they did not go with their rules?
Did Indigo print the same name in the boarding pass as in the booking details? NO
Did Indigo settle the issue at the airport by understanding the issue? NO
Did they contact back to explain that its not their mistake? NO
Did Cleartrip help the passenger in receiving the refund for the extra ticket? NO
And finally cleartrip is supporting Indigo and showing rules that are not valid in this case, and calling it as unfortunate. WOW and how do you guys easily move away from everything..
Chetan–
* We issued the tickets with exactly the names provided to us at the time of booking.
* We don’t see what the name change of the infant on the boarding pass has to do with anything as the infant was allowed to travel without any issues.
* We cannot speak for the airline.
* The airline rule clearly states: “Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card? Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.”
We have clarified over and over that we issued the tickets exactly as per the names entered while making the booking, so where exactly is Cleartrip at fault?
We have also responded to all your statements in good faith despite the unfair allegations. Just because we have been responsive doesn’t mean that we will accept responsibility when we are not at fault.
When did i mention in the last comment that Cleartrip is the main one behind it? I said when its you the agent between the flight company and passenger, you should clear the issue between both of them, and not just keep saying that you can not do anything.
If i had to talk to Indigo to solve things, why would i buy tickets with full faith through Cleartrip? Just to see these kind of answers from you guys?
* I was talking about Infant’s name just to answer to your comment #2.
* And the main refund am asking is of the extra ticket, not any other ticket.
I will repost everything clearly when i reach home, with all the details and screenshots. The ticket numbers, and the old/new tickets.
“”"The airline rule clearly states: “Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card? Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.””"” >>> When you said this, can’t you see its not the passenger who prints the boarding pass? Its the airlines company and they played with the name. Then what’s the point of posting this rule here?
“”"We have also responded to all your statements in good faith despite the unfair allegations. Just because we have been responsive doesn’t mean that we will accept responsibility when we are not at fault.”"” >>> I would have not talked bad, and still am trying to talk in a straight way stating that we have not broken any rules. But you are going on posting rules and their reference links. Huh?
Btw, if i was an agent, it would be my responsibility to deal between passengers and flight company. That’s not what you are doing.
If that’s going to continue, i am not going to just keep silent watching it. This would continue with other passengers too..
I really think that you people should apologize and insted you are arguing with the passengers, the Airport athourity has the right to do that but it is your fault to have misprinted the whole thing. how could you do this to passengers.
In this case as were not old we could manage it but if it would have been in case of some old passengers what would be their fate.
When you booked the tickets on our behalf then it is you who has made the mistake of misprinting the names as i am sure we gave you the correct names.
So Would you return our 5000 Rs which we had to pay at the last minute ??????
You guys are clearly morons. Your tickets were booked with the names you entered. In today’s world, only morons book using the husband’s name alone.
Accept your own mistake and stop behaving like beggars and trying to blame other people.
@Rohit,
Are you someone who usually comments with negative views about every person, or someone sent from Indigo or Cleartrip?
Why do you have to talk about the name?
Only morons leave this kinda comments, when someone faced a problem and is trying to find a solution.
If I were you I wouldnt even involve an agent like cleartrip in my booking process. All airlines sell cheapest fares on their own websites and these brokers are charging random fees and commission on top of their fare. I always use ixigo.com or redif faresearch to search on airline directly and book on airline website. No jhanjhat.
Ironical ur google ads display an ad 4 Indigo Airlines! ROFL! ;D
I bought a ticket for my fiance from mumbai. The pnr number was U6ZCCE. I live in usa and had to pay for the ticket with an american card. Now, only indigo has a messed up rule which says that if the card is international then the passenger has to be the card holder otherwise they have the right to cancel the booking. Now, they did send me an email which went to my spam. And even though they had my number and my fiance’s number, they did not bother to call any one of us about this mishap when their system recognized my card as an international card. So, when my fiance is about to board her flight, they stop her and tell her that her booking has been cancelled and she can not travel on that flight. She had to be here that night for a family function. But, why would these money thirsty people understand that? Anyways, since we were out of flights we had to get the next indigo one way flight at a huge price. Now, the manager told my fiance that the money has been refunded to my credit card and so their email says that too. But, i cant get through them on the phone and i dont see the money on my account. So, basically Indigo stole 11000 rupees from me for no service. It was their fault that they failed to notify us through the phone. They might argue that they did send us an email. But, thats the not the right way. The email went to my spam, which is a common thing. Maybe i didn’t have access to a computer…to the internet. What then? They should have called us at the contact numbers we provided. But they failed. And then they cancel the ticket and tell my fiance at the check in that she can not travel. When she asked them why, they said its a rule for all Indian flights. I asked jetlite, kingfisher, jetairways, spicejet. No one has that rule that for an international card, the passenger has to be the card holder. Its only Indigo. I think its a convenient way for them to rip foreigners. And then to top that, they are not refunding me. I went to eh kolkata airport to talk to the indigo people. One of them said, it was a non-refundable ticket, so i wont get a refund. I told them that i did not cancel my booking. They did on their own policy…and they failed to notify us properly…appropriately. Then one of them said that they will give me an indigo credit. And thats just bull crap. Because i will be leaving next week and i wont be coming back for another 3 or 4 years. And i will never be using that indigo credit. So, basically INDIGO who takes pride in their service and all…actually are money rippers. All their ridiculous rules are aimed at ripping people off their money. I would never fly indigo again. And i would not suggest any one to do business with indigo. They dont respect people and they are thieves in corporate disguise. SO, THIS IS A REQUEST. DONT FLY INDIGO. PAY A 1000 BUCKS EXTRA IF YOU NEED TO , BUT FLY OTHER AIRLINES…BUT NOT INDIGO.I TRIED TO CALL THEIR TOLL FREE NUMBER…AND GUESS WHAT…IT DOESNT EXIST. SURPRISE!!!! NOT!!! THEY ARE THE WORST AIRLINE PROVIDER I HAVE SEEN IN MY LIFE AND I HAVE FLOWN IN ALMOST ALL THE MAJOR AIRLINES FROM EMIRATES TO LUFTHANSA RO THAI TO SINGAPORE AIRLINES. DO NOT DO BUSINESS WITH THEM. AND IF SOMEONE FROM INDIGO READS THIS, IF YOU GUYS HAVE SOME DIGNITY IN WHAT YOU DO…THEN PLEASE LOOK INTO THIS MATTER AND MAKE SURE I GET “MY” MONEY BACK. AT LEAST YOU GUYS WILL HAVE A CLEAR CONSCIENCE. BUT THEN AGAIN MAYBE YOU GUYS DONT NEED THAT.